Terms and Conditions

Travel arrangements and prices detailed on this www deluxestays.com site are provided and coordinated by TMG. TMG has taken due care and responsibility to verify and check all information in this www.deluxestays.com site as at the time of compilation. However, as the relevant accommodation & tour operators in this brochure supply this information, it accepts no responsibility for any inaccuracy or misdescription contained in this publication or information as so supplied.
Sales of services as contained in this publication are made by TMG, only as an agent for the person, business or company providing the services. TMG does not accept responsibility for any changes in price variation of services shown. All services and prices are subject to change without notice.
All maps, photographs, illustrations and computer-based graphics are included for general purposes only and are not always indicative of the subject matter. Hotel room photographs (graphics) may not be specific to the actual room occupied. Maps are not to scale.

SECURE PAYMENT GATEWAY
Your contact details will be processed and forwarded to BankWest by a provider of data processing services. No record of your name or credit details will be retained by the service provider after being forwarded to BankWest. By approving the transaction you authorize the processing of your transaction in this manner. If you would prefer to make your payment in some other manner please contact TMG directly.

PRIVACY POLICY
We are committed to protecting the privacy and security of any personally identifiable information (PII) you provide us. PII includes information that can be linked to a specific individual, such as name, address, phone number, or email address.
This privacy policy explains how deluxestays.com handles and protects your PII in accordance with commonly accepted privacy principles.
deluxestays.com reserve the right to modify or amend this policy at any time and for any reason. Any material changes to this privacy policy will be posted prior to their implementation. Questions regarding this policy should be emailed to admin@oztmg.com or sent via postal mail to: PO Box 1179, Margaret River WA 6285
What Information We Collect
In an effort to keep our service as simple and easy as possible we do not create, use or store profiles of our customers. We only record PII and other information that we reasonably require to do business with you.
deluxestays.com collects PII when you:
• Make a booking
Your full name, address, email address and phone number are taken each time you make a booking with deluxestays.com.
• Contact deluxestays.com
deluxestays.com collects PII such as your full name, address, email address and/or telephone number whenever you submit a query or suggestion, or request assistance with a booking.
How We Use Your Information
deluxestays.com uses your PII only for the purpose of responding to and fulfilling your requests for our products and services. Information collected on deluxestays.com may be used to:
• Purchase deluxestays.com products or services
Information collected when you purchase from deluxestays.com is used to charge your credit card and deliver your booking confirmation electronically. We may also contact you about your stay for customer service purposes or to make any changes or cancellations to your booking.
• Respond to your questions or suggestions
We will use your address, email address and/or telephone number to contact you when you submit a question or suggestion.
Who We Share Your Information With
deluxestays.com does not disclose any information about customer bookings to anyone except in the following circumstances:
• Accommodation suppliers
deluxestays.com provides the guest name, telephone number, address and email address for each booking made to the relevant accommodation supplier. Our accommodation suppliers require this information for the booking and if they need to contact you about the booking. Although deluxestays.com offers accommodation from reputable accommodation suppliers, we have not placed specific limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the privacy policies of any suppliers whose accommodation you purchase on visitorcentre.com.
• Legal obligations
deluxestays.com may be required by law to disclose information provided by you to deluxestays.com for the purposes of obtaining products or services from deluxestays.com. deluxestays.com may also disclose information against someone who poses a threat to deluxestays.coms interests (such as customer fraud) or whose activities could cause harm to others.
How You Control and Access Your Information
deluxestays.com believes that site visitors and customers should have control over the collection and use of their PII. You have control and access to your information as follows:
• Booking information
If at anytime you would like to alter the PII you provided to deluxestays.com in your booking, please contact us. • General
If at anytime you wish to enquire about any of your PII that is stored by deluxestays.com please contact us.

 
VALIDITY OF RATES
Accommodation costs are for room only and do not include transfer or breakfast cost unless otherwise stated. Prices are inclusive of the Australian Goods and Services Tax. Prices over accommodation block out periods may alter from the prices advertised. Contact us for further details. Deposits
Payment is due within 24 hours of receiving written confirmation from TMG. Please proceed to our "Secure Payment" form to submit credit card details.

CANCELLATION POLICY
Whilst we provide a Free Booking Service, cancellations of Confirmed bookings (where payment has been made) will attract an AUD$25.00 (inc. GST). Administration fee is in addition to the Cancellation Fee of the Service Provider/Operator. We reserve the right to offer alternative accommodation/tour of a similar standard in the case of the accommodation/tour operator overbooking their property or for any reason beyond our control.

TOURS
These operators reserve the right to alter itineraries at any time as a result of fire, flood, extreme weather conditions or any other circumstance beyond their control.